MAPALGA strives to deliver impeccable quality of service to its customers so that your coffee break is no longer a constraint.
Our company is on a human scale and allows us to offer our customers high-level attentiveness and proximity.
|
For any request for information or complaint, please complete the form by clicking here: You can also send an email to: Or a letter to: MAPALGA SARL 64, Fernand Finel industrial zone,
50430 LESSAY
Tel: 09 84 48 20 27 We process requests as they arrive, and we generally respond within 24 business hours. |
 |
Disputes
Complaints or disputes will always be received with attentive kindness, good faith always being presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will contact the company as a priority to obtain an amicable solution. Failing this, the Coutances Commercial Court has sole jurisdiction. Any dispute will be subject to French law
After-sales service for GAGGIA
machinesWith GAGGIA, your machine has a two-year warranty which is applicable if your machine has not been modified and has been used in accordance with the instructions (maintenance, descaling, etc.). Breakdowns due to lack of maintenance or use of non-compliant products are not covered by the warranty.
Before contacting after-sales service, please carry out a few checks as follows but also with the device's instructions for use:
- Actual power supply of the device
- Situation of the coffee group (not blocked and in rest position)
- No blockage in the grain bin, the grounds compartment
- Absence of foreign bodies (especially coffee beans) under the water tray
For any request for intervention under warranty, please contact GAGGIA after-sales service directly on 03 62 72 58 44 with the following elements in your possession:
- Machine model and number (the serial number can be found in the coffee group compartment for automatic machines, and under the device for manual espresso machines and grinders)
-Purchase date and MAPALGA invoice (which you can retrieve by connecting to your MAPALGA account)
- Precise description of the fault.
The after-sales service will be able to register your file and explain the processing methods to you.
After-sales service conditions for SAECO Professional coffee machines
Machines from the SAECO professional range purchased by the customer on the Mapalga.fr website benefit from a two-year warranty which applies as follows:
When intervention is necessary, the user contacts the after-sales service, which is open Monday to Friday from 8 a.m. to 12:40 p.m. and from 1:30 p.m. to 5 p.m. If the advice and tests carried out by telephone do not resolve the problem, the after-sales service then decides to send a loaner machine to the customer within 24 hours, and take back the faulty device so that it can be checked and repaired in the brand's workshops. When the device is repaired, it is delivered to the customer and the loaner device is then taken back.
The 2-year warranty (parts and labor) does not cover consumables (descaler, filters, etc.) damage due to limescale, malfunctions linked to the use of accessories not recognized by SAECO, the consequences of any transformation, dismantling of the device, as well as any damage not objectively attributable to the device itself (drop of the device, mechanical shocks, shocks electrical, flooding, exposure to humidity, frost, etc.), likewise, misuse, handling errors, lack of maintenance and their consequences are not covered by the warranty.